Privacy Policy
Effective Date: July 21, 2026
Elite Property Services ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a service, or communicate with us.
Information We Collect
We may collect information including:
- Name
- Phone number
- Email address
- Service address
- Requested service
- Appointment information
- Messages or information you voluntarily provide through our forms, phone calls, emails, or text messages
We may also collect limited technical information such as browser type, device information, IP address, and website usage analytics.
How We Use Your Information
We use your information to:
- Respond to service requests
- Schedule appointments
- Prepare estimates
- Provide requested services
- Send appointment confirmations and reminders
- Communicate regarding your project
- Process payments
- Improve our services and website
- Comply with legal obligations
SMS Communications
If you provide your mobile phone number and consent to receive text messages, we may send service-related communications including:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Estimate follow-ups
- Service notifications
- Customer support communications
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of future SMS messages or HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Marketing Communications
If you separately opt into promotional communications, we may occasionally send information regarding new services or special offers. You may unsubscribe at any time.
Information Sharing
We do not sell your personal information.
We may share information only when necessary to:
- Process payments
- Schedule appointments
- Provide requested services
- Operate our website
- Comply with legal requirements
We may work with trusted third-party service providers who assist in operating our business. These providers are required to protect your information.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand how visitors interact with our website.
You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of electronic transmission or storage is completely secure.
Data Retention
We retain customer information only as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where legally permitted
- Opt out of marketing communications
- Withdraw SMS consent by replying STOP
Third-Party Services
Our website may utilize trusted third-party providers for scheduling, payment processing, customer communication, analytics, and website functionality. These providers maintain their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
- Email: elitepropertyservicesmaine@gmail.com
- Phone: (207) 405-4491
- Service Area: Southern Maine